Instant messaging platforms are considered one of the best innovations in business. These quick and convenient means of communication have made it easier to relay information to various recipients anywhere, anytime.
But every boon has its bane. Due to the lack of security in most instant messaging platforms, businesses are mandated by various regulatory bodies to use instant message archiving solutions to protect critical data.
You might wonder, “When is archiving text messages necessary?” If you are unsure when to get one, here are three signs to look out for:
1. You Have Been Flagged
One of the top reasons why many businesses leverage archiving solutions is because the law requires them to. Firms like FINRA, the SEC, HIPAA, and the GDPR in Europe are serious when enforcing regulations, and the consequences are often heavy.
The lack of an instant message archiver is enough for you to get one. If your business is in the finance, healthcare, or legal sectors, you are at risk of legal concerns.
Being flagged once as a warning is enough; consider looking for a reliable archiving service provider as soon as possible.
2. You Experienced a Data Breach
For most businesses, data breach is one of their worst fears. As hackers become increasingly proficient in finding vulnerabilities in even the most secure networks, the lack of safety precautions puts you at significant risk.
If your systems were broken into once – whether by an external or internal culprit –it is a sign that you must strengthen your security measures.
An instant message archiver can help mitigate the dangers of losing or leaking critical business-related information disseminated in your communication platforms. These systems can monitor your data centers 24/7 and collect copies of all conversations.
3. You Want Better Insights
Often, we need to look at better angles when searching for ideas to improve current business operations. But other than direct customer feedback and sales performance assessments, where else can we look?
The conversations in your instant messaging channels are an undiscovered goldmine of valuable business insights you can use to improve marketing and customer services. Here, you can take the following information to streamline operations, such as:
- Message reception
- Customer behavior
- Customer interests
- Advertising efficiency
Partner with LeapXpert Today
Instant messaging archivers are fantastic solutions to ensure your business maintains compliance with regulatory firms and protects stakeholder data. They can also provide the necessary information for operations improvement in sales, marketing, and customer service.
If you are looking for a reliable provider of competent message archiving software, we recommend booking a demo with LeapXpert.
